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Media Production Services

Creativity. Innovation. Excellence. The MPS Experience.

Campus Fleet Services (PrintSmart)

Multi-Function Devices (MFDs)

The Office Multi-Function Devices (MFDs) Fleet initiative known as PrintSmart has been in place at the University since 2008 and is centrally managed by Media Production Services.  The Fleet consists of more than 270 devices located largely on the McMaster campus with approximately 35 devices available at various satellite locations.

Order & Request Details

Photocopier Requests Contact

The first step in acquiring a new fleet device, or to move an existing device to a new location, is to send a request to our Multi-Function Fleet Coordinator, Geoff Woods, at

Service Requests Service Request

To place a service request, please call MPS at 24446 or by emailing  A customer service representative will create a service request for a Xerox technician to assist.

Toner Orders Contact

Auto supplies replenishment, including toner, is now available on every Fleet device at McMaster with the exception of a few off-campus devices.  Your device will send us an alert when a consumable is getting low and automatically trigger an order.  The replacement will be delivered to your area within 1 or 2 business days.

Paper Orders MacBuy

Copier paper can be ordered via MacBuy, McMaster University’s new E-Procurement tool.

For specialty papers, including cover stocks and colour paper, please send an email request to


Print Drivers Print Driver Downloads

All print drivers for various Operating Systems (OS) are available from the main Xerox support website.

Accounting Document Customer Training Instructor Guide (PDF)

A “Standard Accounting” document is available for our Xerox devices. For more information, read the Customer Training Instructor Guide.

Information for Students Printing Information for Students

If you are a student, please visit the Mills Library website.

Frequently Asked Questions

Our FAQs section is a treasure trove of answers, meticulously crafted to address
common queries and provide comprehensive insights into our services and offerings.