Vision and Strategy
A Message From Our Director
We believe our work speaks for itself. Several years ago, Media Production Services embarked on a journey to elevate our standards across graphic design, web development, printing, signage, and beyond. Recognizing our capacity for improvement, we committed to offering a broader spectrum of services, pushing the boundaries of creativity, and consistently delivering superior quality.
It is an immense privilege to collaborate with our clients, helping them bring their visions and aspirations to life through innovative design and print solutions. The images and videos showcased on our website provide a glimpse into the diverse and impactful projects undertaken by MPS, serving clients and partners both within and beyond the campus community.
To all those who have entrusted MPS as their creative ally, we extend our heartfelt gratitude for your unwavering support. We eagerly anticipate the opportunity to continue our journey together, realizing new possibilities and achieving remarkable outcomes.
Director, Media Production Services (MPS)
McMaster University
Our Vision. Our Mission. Our Values.
Vision
Creativity. Innovation. Excellence.
The MPS Experience.
Mission
Our mission is to harness creativity, embrace innovation and attain operational excellence so that we can continue to provide exceptional customer service to McMaster’s faculty, staff, students, and community partners, and implement innovative solutions that deliver a consistent brand experience across diverse media platforms.
Values
We value our relationships above all else. We build our relationships by acting with integrity, committing to collaboration, and delivering innovative solutions and quality products.
Our Strategy
MPS serves as a central provider for print and digital services, seamlessly integrating design, media, and project execution. Our partnership with McMaster University is vital, contributing 4.5% of sales to the core operating budget and offering expertise to reduce costs and enhance quality. With secure facilities, efficient processes, and adherence to regulations, we mitigate risks and prioritize the university’s mission.
Our campus presence ensures convenient, superior customer service, reinforcing our commitment to McMaster’s success. Our alignment with the university’s goals, supported by our reporting structure, gives us a competitive edge. We pledge to consistently meet expectations, delivering fair pricing, reliable turnaround, quality products, and professional services.
To achieve its vision, mission, and financial objectives, MPS has identified Five (5) Key Strategies.
Information Box Group
1. Build Operational Excellence
2. Diversify Product and Service Offerings
3. Broaden Revenue Base
4. Expand Digital Capabilities
5. Enhance Community Partnerships, Sustainability, Inclusivity and Accessibility
Our Awards
Media Production Services has been the proud recipient of the following industry awards for quality, design, service, community engagement, and collaboration.
2024: CASE Circle of Excellence GOLD Award
McMaster Faculty of Health Sciences Website Transformation
2023: United Way 8th Annual Pull4Mac Bus Pull
Might Pull Somethin’, Most Funds Raised
2023: CAUCE Award of Excellence
Continuing Education New McMaster University Continuing Education Website
2022: United Way 7th Annual Pull4Mac Bus Pull
Might Pull Somethin’, Most Funds Raised
2020: CCAE Prix d’Excellence Award
University Advancement Brighter World: Research Excellence Brochure, Times Higher Education 8-Page Insert
2019: United Way 6th Annual Pull4Mac Bus Pull
Might Pull Somethin’, Most Team Spirit
2019: CUPMAC Production Award for Digital Printing
Project: Customer Satisfaction Survey “Thank You” Notepads
2019: CUPMAC People’s Choice Award
Project: MPS Portfolio
2019: CASE II Accolades GOLD Award
University Advancement McMaster University’s “Brighter World” Brand Standards & Resource Library Website
2018: President’s Award for Outstanding Service
Recipient: Simon Oakley, Creative & Development Manager, MPS
2018: CUPMAC Impression Award for Accelerated Service
Project: Campus Banners Projects / Visit of Prime Minister
2017: Social Sciences and Humanities Research Council (SSHRC) Award of Excellence
Faculty of Social Sciences McMaster University’s Research Snaps Website
2017: CUPMAC Production Award for Graphic Design
MPS Promotional Calendar
2017: CUPMAC Impression Award for Collaborative Service
MacDrive Exam Copy Printing Process
2017: CAUBO Quality and Productivity Awards
Optimizing Value for Money. Won jointly with the Campus Store
2016: Special Kudos from CSS Design Award
Toronto Pan Am Sports Centre Website
2016: CUPMAC Impression Award for Collaborative Service
BiochemRocks ePublication
2016: CCAE Prix D’Excellence for Best Fundraising Initiative
University Advancement McMaster University’s Memories Website
2014: CUPMAC Impression Award for Distinctive Service
MPS Departmental Reorganization
2012: CCAE Prix D’Excellence GOLD Award for Best Annual Fund Initiative
University Advancement McMaster 125 Bursary Challenge Website
2005: CAUBO Quality and Productivity (Q&P) Award
Regionalization of Media Production Services
2004: President’s Award for Outstanding Service
Custom Courseware Team
2003: International Gallery of Superb Printing Gold Award for Superb Craftsmanship
Doors to Discovery Corporate Identity
1996: International Gallery of Superb Printing Bronze Award for Superb Craftsmanship
Shedding New Light
1994: Canadian Productivity Award
Custom Courseware Initiative. Won jointly with Titles University Bookstore.